ijjgame Privacy Policy

Last Updated: 1 January 2026

Welcome to ijjgame — Pakistan's premier online gambling and sports betting platform. This Privacy Policy explains in plain, straightforward English exactly how we handle the personal information you share with us when you use our website, mobile platform, and related services. We encourage you to read this document carefully. By accessing or using ijjgame, you acknowledge that you have read and understood the practices described below.

This policy applies to all users of ijjgame, regardless of whether you are based in Karachi, Lahore, Faisalabad, Islamabad, or anywhere else in Pakistan. If you are under 21 years of age, you are not permitted to use this platform, and we do not knowingly collect data from individuals under 21.

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Information We Collect

When you register with ijjgame or use our services, we may collect the following categories of personal data:

• Identity Information: Full name, date of birth, CNIC number (for KYC verification purposes), and profile photograph where required.
• Contact Information: Email address, mobile phone number, and residential address (city and province within Pakistan).
• Financial Information: JazzCash or EasyPaisa wallet references, HBL or UBL account identifiers, transaction histories, and deposit/withdrawal records in PKR. We do not store full bank account numbers or wallet PINs.
• Technical Information: IP address, browser type and version, operating system, device identifiers, and session activity logs.
• Behavioural Information: Pages visited, bet types placed, sports markets browsed (such as PSL cricket markets, kabaddi, UFC), and time spent on the platform.
• Communications: Messages sent to our support team via live chat or email, including content and timestamps.
• Marketing Preferences: Whether you have opted in or out of promotional communications, bonus offers, or newsletter updates.

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How We Use Your Information

ijjgame processes your personal data for legitimate, defined purposes. We do not use your data beyond what is reasonably necessary. Specifically, we use your information to:

• Create and maintain your ijjgame account, and verify your identity in accordance with applicable Know Your Customer (KYC) requirements.
• Process deposits and withdrawals through Pakistani payment channels including JazzCash, EasyPaisa, Raast, 1LINK, and major bank transfers.
• Deliver personalised sports betting experiences, including PSL match odds, cricket live betting, and slot recommendations.
• Send transactional communications such as deposit confirmations, withdrawal updates, and account security alerts.
• Send promotional communications — but only where you have given explicit consent to receive them.
• Monitor and prevent fraudulent activity, bonus abuse, and multi-account violations.
• Comply with our international gaming licence obligations, including age verification (21+) and responsible gaming requirements.
• Improve our platform through aggregated analytics and user experience research.
• Respond to legal requests from competent authorities where required by applicable law.

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Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual Necessity: Processing required to perform our obligations to you as a registered ijjgame member (e.g., processing bets, paying winnings).
• Legitimate Interests: Fraud prevention, platform security, and improving our services in ways that do not override your rights.
• Legal Obligation: Compliance with KYC, anti-money laundering (AML), and responsible gaming mandates under our international gaming licence.
• Consent: Marketing communications and optional analytics tracking, where you have clearly opted in.

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Sharing Your Information

ijjgame does not sell your personal data to any third party, ever. We may, however, share limited information with trusted service providers who assist in delivering our platform:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast/1LINK partners receive only the transaction details necessary to complete your payment.
• Identity Verification Providers: KYC and document verification services may receive copies of your identity documents for age and identity checks.
• Technology Partners: Cloud hosting, customer support software, and fraud detection vendors operating under strict data processing agreements.
• Regulatory Authorities: Where legally compelled, we may disclose data to government or licensing authority requests in the jurisdiction under which ijjgame operates.

All third-party vendors are contractually bound to use your data only for the specific purpose for which it was shared and to maintain appropriate security standards.

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Cookies and Tracking Technologies

ijjgame uses cookies and similar technologies to operate and improve our platform. The types of cookies we use include:

• Essential Cookies: Required for the site to function — session management, login state, and security tokens. These cannot be disabled.
• Analytical Cookies: Help us understand how users navigate the platform so we can improve performance and content relevance.
• Preference Cookies: Remember your settings such as language preference (Urdu/English) and odds format.
• Marketing Cookies: Used to deliver relevant promotional content about upcoming PSL matches, bonus offers, and new slot releases. These can be disabled in your account preferences.

You can manage cookie preferences through your browser settings or the cookie management tool within your ijjgame account. Note that disabling essential cookies may affect platform functionality.

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Data Retention

We retain your personal data for as long as your ijjgame account remains active or as required by our legal and regulatory obligations. Specifically:

• Account and transaction records are retained for a minimum of 5 years following account closure to comply with anti-money laundering regulations.
• Communications with customer support are retained for 2 years.
• Marketing consent records are retained for the duration of your account plus 1 year.
• Upon verified request, we will delete or anonymise personal data that is no longer required for legal purposes within 30 days.

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Your Rights

As an ijjgame user, you have the following rights regarding your personal data:

• Right to Access: Request a copy of all personal data we hold about you.
• Right to Rectification: Ask us to correct any inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to legal retention obligations.
• Right to Restrict Processing: Ask us to pause processing of your data in certain circumstances.
• Right to Data Portability: Request your data in a structured, machine-readable format where technically feasible.
• Right to Withdraw Consent: Withdraw marketing consent at any time without affecting any prior processing.
• Right to Object: Object to processing based on our legitimate interests where your interests or rights override ours.

To exercise any of these rights, contact our Data Protection team at [email protected]. We will respond to all valid requests within 30 days.

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Security Measures

ijjgame employs a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse:

• 256-bit SSL/TLS encryption for all data in transit.
• AES-256 encryption for sensitive data at rest.
• Multi-factor authentication options for all player accounts.
• Regular third-party penetration testing and security audits.
• Strict internal access controls — only authorised personnel can access user data, and only to the extent necessary for their role.
• Automated fraud detection systems monitoring for unusual account activity 24/7.

While we take every reasonable precaution, no online platform can guarantee 100% security. We strongly encourage you to use a strong, unique password for your ijjgame account and enable two-factor authentication.

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Children and Age Verification

ijjgame is strictly an adult platform. You must be 21 years of age or older to register and use our services. We conduct mandatory age verification checks during the registration process. If we discover that a user is under 21, we will immediately suspend the account, void any associated bets or transactions, and delete all personal data collected from that individual. We do not knowingly collect data from minors under any circumstances.

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Changes to This Policy

ijjgame may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify registered users via email and display a prominent notice on the platform for at least 14 days prior to the changes taking effect. The "Last Updated" date at the top of this page always reflects the most recent revision. Continued use of ijjgame following any update constitutes your acceptance of the revised policy.

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Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please get in touch with our dedicated Data Protection team:

• Email: [email protected]
• Live Chat: Available 24/7 on the ijjgame platform
• Response Time: We aim to respond to all data-related enquiries within 2 business hours during PKT business hours (9 AM – 2 AM PKT).